Last updated: 20 May 2026
These Terms of Use ("Terms") govern your access to and use of the pulse-firmware website (pulse-firmware.com) and our educational services. By using our website or services, you agree to be bound by these Terms.
By accessing or using our website and services, you confirm that:
If you do not agree with any part of these Terms, you must not use our website or services.
pulse-firmware provides financial literacy education services for children and teenagers, including:
Our services are educational in nature and do not constitute financial advice, investment recommendations, or professional financial planning services.
To book our services, you must:
All prices are stated in British Pounds (GBP) and include VAT where applicable. We reserve the right to change our prices at any time, but price changes will not affect bookings already confirmed.
Payment must be received before the scheduled session date unless alternative arrangements have been explicitly agreed in writing. We accept payment via:
Cancellation by You:
Rescheduling: You may reschedule once without charge if notice is given at least 48 hours before the scheduled session. Subsequent rescheduling requests may incur a £15 fee.
Cancellation by Us: If we need to cancel a session (due to illness, emergency, or unforeseen circumstances), you will receive:
Multi-Session Programmes: For courses with multiple sessions (e.g., Teen Money Mastery), refunds after the first session are prorated based on remaining sessions minus a 25% administrative fee.
To ensure effective learning, participants should:
We maintain a respectful, inclusive learning environment. Disruptive, disrespectful, or inappropriate behaviour may result in removal from the session without refund.
As we work with children and young people:
All content on our website and provided during our services (including text, graphics, logos, educational materials, worksheets, and resources) is owned by or licensed to pulse-firmware and is protected by UK and international copyright laws.
You may:
You may not:
If you provide feedback, testimonials, or other content to us, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and publish that content for marketing and educational purposes (unless you specify otherwise).
When using our website, you agree not to:
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of those websites. We recommend reviewing their policies before providing any personal information.
Our services provide general financial education and are not:
Financial decisions should be made in consultation with qualified financial advisors when appropriate.
Our website is provided "as is" without warranties of any kind. While we strive for accuracy, we do not guarantee that:
To the fullest extent permitted by UK law:
Your use of our services is also governed by our Privacy Policy and GDPR compliance statement. We collect and process personal data in accordance with UK GDPR and the Data Protection Act 2018.
For detailed information, please review:
We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website with an updated "Last updated" date.
Significant changes will be communicated through:
Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. If you do not agree with the changes, you must discontinue use of our services.
We reserve the right to terminate or suspend your access to our services or website immediately, without prior notice, if you:
Termination does not affect any rights or obligations that accrued before termination.
If you have a concern or complaint about our services, please contact us first at [email protected]. We commit to responding within 48 hours and working towards a fair resolution.
If informal resolution is unsuccessful, you may submit a formal written complaint to:
pulse-firmware
142 Hagley Road
Edgbaston
Birmingham B16 9NX
United Kingdom
We will investigate and respond in writing within 14 days.
As a UK-based business providing consumer services, we participate in alternative dispute resolution. If we cannot resolve a dispute directly, you may refer the matter to an appropriate ADR scheme or consumer mediation service.
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms, together with our Privacy Policy, GDPR statement, and Cookies Policy, constitute the entire agreement between you and pulse-firmware regarding use of our services and supersede all prior agreements.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.
Our failure to enforce any right or provision in these Terms does not constitute a waiver of that right or provision.
You may not assign or transfer these Terms or your rights under them without our written consent. We may assign our rights and obligations under these Terms without restriction.
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or technical failures.
If you have questions about these Terms, please contact us:
pulse-firmware
142 Hagley Road
Edgbaston
Birmingham B16 9NX
United Kingdom
Email: [email protected]
Working Hours: Monday-Friday 9:00 AM - 6:00 PM, Saturday 10:00 AM - 4:00 PM
If you represent a school, educational institution, or organization booking our services:
Acknowledgment: By using our website or services, you acknowledge that you have read these Terms, understand them, and agree to be bound by them. If you are booking services for a child, you confirm you have parental authority to do so.