Privacy Policy
Last updated: 20 May 2026
pulse-firmware ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pulse-firmware.com or engage with our services.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide when you:
- Complete enquiry forms on our website
- Communicate with us via email
- Book programmes or services
- Participate in our educational sessions
This information may include:
- Name and contact details (email address, postal address)
- Child's age and educational information
- Programme preferences and specific requirements
- Payment information (processed securely through third-party providers)
- Any other information you choose to provide in your communications
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- Browser type and version
- Operating system
- IP address
- Pages viewed and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and communicate about our services
- To schedule and deliver educational programmes
- To process payments and maintain financial records
- To improve our website and services based on user feedback
- To send relevant information about programmes and updates (only with your consent)
- To comply with legal obligations and safeguarding requirements
- To maintain records for educational and business purposes
Legal Basis for Processing (UK GDPR)
Under UK data protection law, we process your personal data based on the following lawful grounds:
- Contract: Processing necessary to fulfill our service agreement with you
- Legitimate Interests: To operate our business, improve services, and communicate effectively
- Consent: Where you have given explicit permission for specific purposes
- Legal Obligation: To comply with safeguarding requirements and other legal duties
Safeguarding and Children's Information
As we work with children and young people, we take additional precautions:
- We only collect information about children that is necessary for delivering our services
- Parental consent is obtained before collecting information about children under 13
- All staff undergo enhanced DBS checks and safeguarding training
- Children's information is stored securely and access is restricted to authorized personnel
- We maintain safeguarding records as required by UK law
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our website and business (e.g., payment processors, email providers), under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government authority
- Safeguarding: When we have concerns about a child's welfare, we will share information with appropriate authorities as required by law
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- Enquiry information: 12 months if no service is booked
- Client records: 6 years after last service provision (for business and safeguarding purposes)
- Financial records: 7 years (as required by UK tax law)
- Marketing consent records: Until you withdraw consent
Your Data Protection Rights
Under UK data protection law, you have the following rights:
- Right to Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate information
- Right to Erasure: Request deletion of your data (subject to legal retention requirements)
- Right to Restrict Processing: Request that we limit how we use your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please email us at [email protected]. We will respond within one month.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. For detailed information, please see our Cookies Policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encrypted data transmission (SSL/TLS)
- Secure password-protected systems
- Regular security assessments
- Staff training on data protection
- Limited access to personal data on a need-to-know basis
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but maintain industry-standard protections.
Third-Party Websites
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
pulse-firmware
142 Hagley Road
Edgbaston
Birmingham B16 9NX
United Kingdom
Email: [email protected]
Complaints
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113
Website: pulse-firmware.com